Refund policy

Returns & Refunds

At Rowe’s Wood Designs, each piece is carefully crafted and finished in our Syracuse, Utah workshop. If there is a problem with your order, please contact info@roweswooddesigns.com so we can help.

Standard Products

Standard products are designs purchased without personalized wording, custom dimensions, or other customer-requested modifications. A standard design may still be made to order.

For these products, you may request a return within 14 days of delivery.

To qualify for a return, the item must be unused, undamaged, and in its original condition. Please retain the original packaging when possible.

Email us with your order number before sending anything back. We will provide return instructions and the return address. Approved returns must be shipped within 14 days of receiving return instructions.

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are not refundable. Please package your return securely and use a tracked shipping service.

Custom & Personalized Orders

Products made with personalized names, dates, wording, custom dimensions, commissioned artwork, or other customer-requested modifications are not eligible for change-of-mind returns or exchanges.

This restriction does not apply to items that arrive damaged, defective, or incorrect because of an error on our part.

Cancellations

Please contact us as soon as possible if you need to cancel an order.

Orders canceled before production begins are eligible for a full refund. Once production has begun, cancellations are generally not available.

For commissions involving separately priced design work or deposits, any cancellation terms will be provided in writing before payment.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If it arrives damaged, defective, or incorrect, contact info@roweswooddesigns.com promptly—preferably within 7 days of delivery—and include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item

  • Photographs of the packaging if shipping damage occurred

Keep the item and packaging until we provide instructions.

We will review the issue and arrange an appropriate resolution, which may include repair, replacement, or a refund. We cover necessary return shipping for verified damage, defects, or errors on our part.

Custom and personalized products are also covered by this process. The requested reporting timeframe does not limit rights provided by applicable law.

Natural Wood Variations

Wood is a natural material. Differences in grain, color, and figuring are expected, and your finished piece may vary from the photographs.

These natural characteristics are not defects. However, cracks, structural damage, or workmanship problems should be reported so we can review them.

Design & Personalization Approval

When a design proof is provided, please review spelling, dates, wording, layout, and dimensions carefully before approving it.

Changes requested after approval may involve additional costs or production time. If we produce an item that differs from the approved design, please contact us so we can resolve the issue.

Refunds

We will notify you after inspecting an approved return and confirming whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the funds.

For eligible change-of-mind returns, the refund covers the returned item’s purchase price and applicable tax, excluding original shipping charges.

Exchanges

For standard products, contact us to discuss availability before requesting an exchange. Custom or personalized products cannot be exchanged for a change of mind.

Contact

For return requests, cancellations, or questions about your order, email info@roweswooddesigns.com.

Please include your order number so we can assist you.